Description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

Are you ready to play a pivotal role in delivering exceptional customer experiences? As an Order Entry Specialist, you'll be the backbone of our account representative team, ensuring every customer order is processed accurately and efficiently. Your attention to detail and knack for clear communication will drive smooth operations and on time fulfilment, keeping our customers delighted and our team running like a well-oiled machine. If you're a pro at data entry, thrive in fast-paced environments, and love the idea of being a team player in our success, this is your chance to shine!

As part of the team, you will:

• Accurately enter and process customer orders into the company's system.
  
• Review and verify order details for accuracy and completeness, including pricing, terms, and delivery information.
  
• Maintain constant communication with account representatives to ensure orders meet customer requirements and expectations.
  
• Identify and resolve order discrepancies or issues promptly by coordinating with internal teams.
  
• Provide updates on order status to account reps and other stakeholders.
  
• Assist in managing order-related documentation and maintaining organized records.
  
• Proactively identify opportunities for process improvement in order entry workflows.
  
• Adhere to company standards and compliance policies for data management and confidentiality.
  

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.

What you know

You have a High School Diploma or equivalency, and:

• 1-2 years of experience in data entry, order processing, or a related field. Experience working in a customer service or logistics environment is preferred.
  
• Familiarity with order processing systems (e.g., SAP, Salesforce, or equivalent) is highly preferred.
  
• Strong organizational and multitasking skills.
  
• Exceptional attention to detail and accuracy in data entry.
  
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and order management systems.
  
• Excellent written and verbal communication skills.
  
• Ability to work collaboratively within a team-oriented environment.
  
• Problem-solving mindset with a focus on continuous improvement.
  

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What's in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base hourly rate for this role is typically $21.00-$24.00/hr.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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