Description

• Provide exceptional customer service to guests, vendors, performers, volunteers, and staff.
• Welcome and check in guests for events, workshops, tours, and special programs.
• Communicate Garden guidelines, safety procedures, and visitor etiquette upon guest arrival.
• Serve as a positive and professional representative of the Japanese Friendship Garden.
• Assist with the physical setup and breakdown of events, including moving, arranging, and storing tables, chairs, tents, linens, staging, signage, lighting, audio/visual equipment, and other event materials according to event layouts.
• Load, unload, transport, and organize event equipment before and after programs.
• Assist the Facilities & Maintenance team with lighting installation, decor installation, and other event infrastructure as needed.
• Ensure event spaces, storage areas, restrooms, and Garden grounds are clean, organized, and event-ready before, during, and after programs.
• Remove trash, return equipment to designated storage locations, and maintain an orderly work environment.
• Provide on-site support for educational programs, festivals, workshops, and special events.
• Assist with vendor, performer, instructor, and volunteer needs during event operations.
• Support guest flow, parking operations, and directional assistance, as needed.
• Respond promptly to operational needs to ensure a safe, organized, and welcoming guest experience.
• Conduct public and private tours, as needed, following the completion of Docent training.
• Maintain a working knowledge of the Japanese Friendship Garden, its mission, programs, and visitor services.
• Demonstrate an interest in Japanese culture and Japanese gardens while representing the organization professionally.
• Follow all safety procedures and assist with maintaining a safe environment for guests and staff.

Requirements

• Must be 18 years of age and be authorized to work in the United States.
• Must have a high school diploma or work experience equivalent.
• Must have reliable transportation and be punctual.
• Ability to work flexible hours, including weekends and evenings.
• Must be able to perform constant heavy physical work: lift, push, and carry more than 50lbs. Pull 100 pounds on a cart, climb ladders and stairs, stand and walk for long periods of time inclement weather.
• Must be able to communicate and work well independently and with a group.